Frequently Asked Questions
Quick answers about tracking, delivery times, international shipping and more.
How do I track my shipment?
Every shipment gets a unique tracking number that starts with AMX. Enter it on our Track Shipment page and you will see the live status, full checkpoint history and expected delivery date. Updates appear within minutes of each scan.
Where can I find my tracking number?
Your tracking number is printed on your booking receipt and included in the confirmation email or SMS we send when your shipment is registered. It follows the format AMX- followed by ten digits, for example AMX-4823019576.
How long does delivery take?
Same-day delivery is available within metro coverage areas for bookings made before 12 PM. Express delivery is next business day nationwide. Standard delivery takes 2–4 business days, and international express typically arrives in 3–7 business days depending on the destination and customs processing.
Do you deliver internationally?
Yes. We deliver door-to-door to more than 40 countries. Our customs desk prepares export documentation and provides duty estimates before your shipment leaves, and the same tracking number follows your parcel across the entire journey.
Is my package insured?
All shipments include basic transit protection. For valuable items, you can add declared-value cargo insurance at booking, which covers your shipment up to its full declared value against loss or damage.
What items can't I ship?
We cannot carry hazardous materials, flammable liquids or gases, illegal items, live animals, perishables without prior arrangement, currency or unaccompanied high-value jewellery. If you are unsure about an item, contact our team before booking and we will advise you.
What happens if I miss my delivery?
Our courier leaves a notification and the shipment status changes to "Failed Delivery Attempt". We automatically reattempt delivery on the next business day. You can also contact support to arrange redelivery at a better time or collection from a nearby depot.
My tracking says "On Hold" — what does that mean?
A hold usually means the shipment is awaiting a customs decision, address clarification or a payment of duties. The tracking history entry will state the reason. Contact our support team with your tracking number and we will help you resolve it quickly.
How do I get a shipping quote?
Send us the pickup and delivery locations, the approximate weight and dimensions, and how fast you need it to arrive via our contact page or email. We respond with a fixed quote — the price you approve is the price you pay.
Can I change the delivery address after shipping?
In most cases yes, if the shipment has not yet left for final delivery. Contact support with your tracking number as soon as possible. A redirection fee may apply for significant route changes.
Still have questions? Contact our support team — we're happy to help.